Adding and Managing Billing Details
Input accurate billing information for all payment methods. You must update the billing address or payment details directly through the Payment Management section in your account.
• For card payments, ensure your bank supports online and international transactions.
• You can adjust your country settings to ensure proper regional pricing and access to local payment options; this must match your billing address.
Epic Rewards and Using Account Balance
Epic Rewards are earned on eligible purchases and can be used for future orders in the Epic Games Store or participating games/apps.
• At checkout, select Epic Rewards or account balance as a payment option if you have a balance.
• Gift cards (such as Fortnite gift cards) can be redeemed for account balance in select regions.
Common Payment Issues and Solutions
If your payment fails:
• Double-check your card information and billing address.
• Ensure your payment method supports online purchases or international transactions.
• If changing country or region, update in account settings for proper store pricing and available methods.
• Consult Epic Support for persistent issues or unresolved payments.
Invoices, Receipts, and Refund Requests
Epic Games Store provides invoices and receipts for every purchase. Access these in your account’s purchase history.
• You can request refunds for eligible purchases, choosing to return funds to your original payment method or Epic account balance.
• See Epic’s Refund Policy for specific timing and eligibility details.
Security, Account Verification, and Support
Your billing info is encrypted and secure. Accurate billing may help with account recovery or fraud issues.
• Epic Games offers extensive billing and payment support resources, self-service tools, and knowledge base articles for troubleshooting and FAQs.
With these sections, Epic Games Store users can confidently manage their payment options and resolve most billing inquiries using built-in support and resources.